1. Identify your device
The brand name alone is not enough. Record the model number and software version from the TV settings. App availability can differ between model years and store regions.
2. Confirm the player and service
Send the model information to our team. Ask which player and login format have been confirmed for that model, and whether the player has a separate licence. Do not assume that installing an app includes content or a subscription.
3. Follow verified instructions
- Use the confirmed official app source.
- Enter the provided details privately; check for accidental spaces.
- Do not post credentials or playlist addresses in public groups.
- Use only content and services that you are authorised to access.
4. Test and save your reference
Check navigation, sound and the agreed test content. Keep your order reference outside the player. If something fails, note the exact message and send it with the device and player version. Avoid repeated reinstalls until support has reviewed the details.